The employee experience is becoming increasingly important in the modern workplace. Companies recognize that providing their employees with a positive and supportive environment is critical to achieving operational and revenue growth. So, what’s the bottom line? Investing in your employee experience is an investment in your accelerated business success. After all, employees are the backbone of every business, and their experience directly impacts organizational performance.
What is Employee Experience?
Employee Experience is the sum of all interactions, activities, and events that an employee has within the employee lifecycle. It encompasses everything from the physical environment to the organizational culture, and from technology and platform resources to leadership style. The experience begins with the recruitment process and ends when an employee departs from the company.
Improve Call Center Processes by Optimizing the Employee Experience
Employees perform at peak productivity when they are engaged and feel valued, supported, and respected in their work environment. Time and time again, the data has proven that the more engaged and productive an employee is, the more likely they are to achieve high performance and positively impact the company’s bottom line.
Your team members touch every aspect of your operations, so it stands to reason that the EX Employee Experience, whether positive or negative, also affects every aspect and process of your operations.
Optimizing the Employee Experience improves processes and metrics across the board, including:
- Employee Retention and Attrition
- Quality Performance
- Customer Satisfaction (CSAT)
- Productivity Rates
- Profit Margins
- Employee Engagement
Proof that Employee Experience is Significantly Influential in Driving Business Success
Some of the most profound research on the impact of EX Employee Experience on business performance was conducted by Gallup in 2023. Their global meta-analysis report studied over 2.7 million employees working for 276 organizations across 54 industries. The results? Statistical proof that the employee experience is significantly influential in driving business success.
While studying the differences in business performance between actively engaged and disengaged business/work units, Gallup compared a series of critical metrics for organizations scoring in the top and bottom quartiles. Unsurprisingly, the top-quartile performing companies significantly outperformed those in the bottom quartile. The median percent differences between their metrics speak volumes:
Prioritize a Positive Employee Experience
Across industries, organizations that want to see improvements in their operations and generate more significant revenue are choosing to put their dollars toward prioritizing improving employee experience. And it’s paying off.
Investing in your employees to provide an exceptional workplace environment, engaging initiatives, the best employee onboarding experience, professional development, and a positive culture are proven to create returns and positively impact processes and performance organization-wide. Prioritization of your employees and a positive employee experience is an investment in a powerful driver of your business success. It’s time to put your people first.
