For over 17 years, Insite has delivered 3X ROI through expert call center consulting. Discover the story behind how it all began.
In this short video, Insite’s CEO, Chris Rozum, shares his journey from corporate America to the creation of Insite in 2007. With his years of industry experience in contact center operations, Chris began recognizing the need for process improvement, staffing, and workforce management. Call center consulting services were lacking and did not fulfill their clientele’s initiatives and business needs. A higher standard was needed. A better set of methodologies would analyze call center performance metrics and establish benchmark data to deliver breakthrough performance improvements in customer experience and all human operations environments.
Since then, Insite has transformed contact centers, call centers, and back-office operations through its transformative contact center consulting services. With decades of experience optimizing business processes and performance management, Insite has seen millions of dollars in efficiency improvements and increased profits for call center operations partnered with Insite. With Insite’s focus on Human Operations®, you will see your team’s development and a 3X ROI on your investment. Get started today.
